Direct v. Nonstop
Wednesday, May 9th, 2007Direct v. Nonstop. I thought that these two words were synonyms in flight lingo, but found out this week that this is a novice’s blunder when dealing with airlines. Many months ago, I booked a flight from coast to coast for my husband and myself. At the time of initial booking, I purchased more expensive tickets to fly from point A to point B as my husband is not a big fan of flying in general. Less stops means a happier overall trip. However, when I confirmed my flight this week, I was not informed of a schedule change and rather received an email moments later “confirming” my itinerary change. This new change had a bit of a surprise - we now had a 2-3 hour layover. I called Expedia and my call was routed to customer service where the representatives and I had a bit of a language barrier. The solution? I just called back until I reached someone who could understand why I was upset that after paying more for my ticket, I was now going to have to endure a layover with a man who may need medication to make it to our destination. What I found out was that a direct flight may have a layover since if you are technically on the same flight number, you are on a direct flight. A nonstop flight, on the other hand, is one where you take off from point A and land at point B, the destination. When I bought the ticket, I did not pay attention if this was a direct or nonstop flight. I just looked at where the plane took off, where it landed and if there were any layovers. To all of you out there thinking of scheduling a flight anytime in the future, here’s a helpful distinction that can save you multiple frustrating calls to resolve. At any rate, we did resolve this issue and are now on a nonstop flight - albeit with a departure almost 3 hours later then originally planned.